GLPI 0.80版本发布

After several months of effort and mobilization, the GLPI project is pleased to bring you the latest stable version of GLPI (0.80).

在几个月的努力和动员下,GLPI项目很高兴的带来了最新版本0.80

These new features essentially correspond to the implementation of ITIL level 1 part 2:

这些新功能主要参考了ITIL Level 1第2部分:

- Management of service level agreements (SLA). GLPI can define service level agreements with entities associated with an operational timetable. Each level of escalation is customizable according to criteria and triggers actions automatically.

服务等级协议。GLPI现在可以制定有关时间表的服务等级协议了。每个等级可以根据标准来自动触发事件。

- Managing customer satisfaction surveys among users of the helpdesk. GLPI can conduct online and external satisfaction surveys (configurable by entities) towards users either systematically or based on a ratio.

Helpdesk用户管理客户满意度调查。GLPI可以进行在线和外部满意度调查,基于系统性的,或随机的。

- Links between tickets. Tickets can be linked or be defined as duplicate.

故障单链接。故障单可以关联起来或复制。

- The Forgotten Password feature allows the user to retrieve himself his password.

忘记密码功能让用户自行取回密码。

- Management of a basic solution eases the resolution of the tickets from the knowledgebase.

常见解决方案管理让您轻松从知识库中找到解决方案。

- Templates for solutions to simplify the treatment of recurrent tickets.

解决方案模块化让循环出现的问题更加容易处理。

But also:

同时还有:

- Management of virtual machines.

虚拟机管理

- Definition of criteria of uniqueness for all objects.

为所有目标单位定义唯一的标准值。

Posted in 安装说明.

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